Refund and Returns Policy
Last Updated: September 4, 2026
At EXOTICS ARVIND LLC, we want our customers to have a straightforward and reliable shopping experience. This Refund and Returns Policy explains the conditions and procedures applicable to returns, refunds, exchanges, and order cancellations.
1. Return Period
Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy.
2. Return Eligibility
To be eligible for a return, the product must generally:
- Be unused and uninstalled
- Be in its original condition
- Be returned with its original packaging, labels, and accessories when applicable
- Not show signs of misuse, modification, or damage
- Be accompanied by the applicable order information
3. Automotive Parts and Compatibility
Automotive parts may vary depending on the vehicle’s make, model, year, engine, trim, part number, and other specifications.
Customers are responsible for ensuring that the selected part is compatible with their vehicle.
If you are unsure about compatibility, please contact us before placing your order or installing the product.
Parts that have been installed, used, modified, or damaged may not be eligible for a standard return.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Installed automotive parts
- Used products
- Modified or altered products
- Products damaged through improper use or installation
- Custom or specially ordered products
- Products specifically identified as non-returnable on the product listing
5. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the damage
- Photos of the shipping package
- Photos of the damaged product
Our team will review the information and provide the appropriate instructions.
6. Incorrect Products
If you receive an item that is different from what you ordered, contact us promptly.
Please provide your order number, the product received, and photographs when applicable.
We will review the order and assist you with the appropriate resolution.
7. Defective Products
If you believe that a product is defective, contact us at:
Please include your order number and a description of the issue.
Additional information or photographs may be requested so that we can evaluate the problem.
8. How to Request a Return
To request a return, send an email to:
Please include:
- Full name
- Order number
- Product name
- Reason for the return
- Photographs when applicable
Please do not send a product back before receiving return instructions from EXOTICS ARVIND LLC.
9. Return Shipping
Unless the return is the result of an error attributable to EXOTICS ARVIND LLC, the customer may be responsible for the cost of return shipping.
If the return concerns a damaged, defective, or incorrect product, we will provide further instructions regarding the applicable return shipping arrangements.
10. Refunds
Once an approved return has been received and inspected, we will determine whether the refund is approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
11. Partial Refunds
A partial refund may be considered when an otherwise eligible returned product has missing components, damaged packaging, or other conditions that affect its resale condition.
12. Exchanges
If you need a different automotive part, contact us before returning the original product.
An exchange may be possible depending on product availability and the circumstances of the return.
13. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing it.
Cancellation may not be possible once an order has been processed or shipped.
If the order has already shipped, it may instead be subject to the return procedure described above.
14. Delivery Time
Our standard estimated delivery timeframe is 7–9 business days.
Delivery delays do not automatically qualify an order for a refund. If you experience a significant delivery issue, please contact us so that we can review the shipment.
15. Contact Us
EXOTICS ARVIND LLC
Owner / Sole Member: Duhamel Durand Vigninou
EIN: 39-4895163
1265 Emory Place, Apt 208
North Liberty, IA 52317
United States
Email: contact@exoticsarvind.com
Website: exoticsarvind.com